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Bill Pay

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Paperless Billing

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Questions/ Answers

Online Bill Pay allows you, 24/7, free of charge, to quickly and securely have access to pay your utility bill.  In addition, you will be able to view your utility bill history and bill transactions for the past 12 months.  You can register to make a one-time payment or automatic monthly payments towards your utility bill.

Note:  Your account will be updated within 1-business day, if the payment is made before 2:00 p.m.; or within 2 business days, if the payment is made after 2:00 p.m.  A receipt of your transactions will be emailed to you.  If you have any questions, please contact the utility office at (608) 527-2913 or via email.

In addition, you can "GO GREEN" with New Glarus Light & Water.  We now offer paperless billing through our Online Bill Pay.  When you register, under Account Set-Up check the "send e-mail of bill" AND "I no longer want to receive paper statements" boxes.  Your bill will then be emailed to you each month.  In addition, you can set-up your account to receive a reminder email to pay your bill x-days before it is do.  So easy, yet so GOOD for you, me, and our environment. 

IMPORTANT:  If you have received a shut-off notice or if you are currently disconnected, you must call (608) 527-2913 between the hours of 7:30 a.m. and 3:30 p.m., Monday thru Friday, to confirm your payment before service will be restored. 

Does the Utility Accept Credit/Debit Cards?

No.  Unfortunately our online system does not accept credit/debit cards, yet.  We are hoping to upgrade in the future to do so.

Can I sign up for Paperless Billing without signing up for Bill Pay?

Yes, just complete the account information tab.  If you have any questions, please contact the utility office at 527-2913 or via email. 

The utility can also sign you up for Paperless Billing without you having to do a thing.  Just contact the utility with your email address.

How do I print out my bill from bill history?

To print your bill, make sure your mouse is on text (i.e., such as your name and address) and then right click the mouse and choose print from the drop-down menu.  Note:  If you your mouse isn't on text when you right click the mouse, you will print out a blank bill. 

When will I see my payment applied to my account?

The payment is usually applied to your account within 2 business days.  However, when you make a payment, the utility is notified immediately of the payment and applies it to your account once the funds have been transferred to the utility's checking account. 

What if I am already signed up for AUTOPAY with the utility?

AUTOPAY and Online Bill Pay are two separate functions.  If you are currently participating in AUTOPAY and wish to switch to Online Bill Pay, please contact the utility office to deactivate your AUTOPAY before you start paying your bills online so that dual payments are not deducted from your checking account. 

What if I already pay my bills through my bank or other online payment institution?

You can continue to pay your bills through your bank or other online payment institution.  In the past, the utility, received a paper check for any payments you made on-line.  Now the utility gets an electronic transfer of funds directly to their checking account.  Thus, you are still helping save on paper and postage.